Responsible Gaming

1. Our Commitment to Responsible Gaming

89bk believes that gambling should be a source of entertainment — not stress, financial hardship, or personal harm. We are committed to providing a safe, fair, and transparent platform for all players in Bangladesh, and we take our responsibilities around player protection very seriously. Every feature we build and every policy we enforce is designed with your wellbeing in mind.

Responsible gaming at 89bk means giving you the knowledge, tools, and support you need to make informed choices about how you play. Whether you are a casual bettor placing a small wager on the Bangladesh Premier League or a regular casino player, we want your experience on our Platform to remain positive, controlled, and enjoyable at every session.

2. Strict 21+ Age Policy

89bk enforces a strict minimum age requirement of 21 years. This is non-negotiable. All new registrants are required to verify their age and identity before they can make a deposit or place a wager on the Platform. We use a combination of document verification and cross-referencing with third-party identity databases to confirm that every player meets this requirement.

To protect younger people from accessing the Platform, we ask all adult users to take the following precautions if they share a device or household with someone under 21:

• Log out of your 89bk account completely after every session — do not leave the Platform open on a shared device.
• Never share your account credentials (username, password, or PIN) with any other person, regardless of age.
• Use device screen locks, app-level PINs, or parental control software to prevent unauthorised access to your account.

3. Responsible Gaming Tools

89bk provides a range of practical tools that put you in control of your gambling activity. All of these tools are available by contacting our support team at [email protected]. We aim to action all tool requests within one business day (Bangladesh Standard Time, UTC+6).

All tool requests are processed by our support team and confirmed via email to your registered address. Decreasing a limit or activating a time-out or self-exclusion is always acted upon without delay. We will never attempt to talk you out of using a responsible gaming tool.

4. Recognising Signs of Problem Gambling

Problem gambling can develop gradually and it is not always easy to recognise when recreational play has become a harmful habit. The following questions are a self-assessment guide. If you answer "yes" to three or more of these, we strongly encourage you to reach out to our support team or consider using one of the responsible gaming tools described above:

• Do you find yourself gambling with money set aside for essential expenses like rent, food, or bills?
• Do you gamble to escape stress, anxiety, depression, or problems in your daily life?
• Have you ever lied to family members or friends about the amount of time or money you spend gambling?
• Do you feel restless or irritable when you try to cut down on or stop gambling?
• Have you tried unsuccessfully to control, cut back, or stop gambling on multiple occasions?
• Do you find yourself chasing losses — continuing to gamble in an attempt to win back money you have lost?
• Has gambling caused significant tension, conflict, or financial strain in your relationships or household?

5. Tips for Playing Responsibly

Healthy gambling habits are built on awareness and discipline. Before you next play on 89bk, keep these practical guidelines in mind:

• Set a budget before you start: decide the maximum amount you are comfortable losing before you begin your session, and stick to it regardless of how the session goes.
• Treat gambling as entertainment, not income: no betting strategy guarantees profit. Always assume that any money you wager may be lost.
• Take regular breaks: avoid long, uninterrupted gambling sessions. Step away from the Platform periodically to rest, hydrate, and assess your state of mind.
• Never gamble when upset, tired, or under the influence of alcohol: emotional states impair judgement and can lead to poor decisions and unplanned spending.
• Balance gambling with other activities: maintain a healthy lifestyle that includes social time, exercise, hobbies, and responsibilities outside of gambling.
• Use the tools available to you: 89bk's deposit limits, time-out, and self-exclusion tools exist to support you. Use them proactively — not just in a crisis.

6. Protecting Minors

If you are a parent, guardian, or carer in a household where a person under 21 has access to your device or internet connection, we urge you to take proactive steps to prevent access to gambling platforms. Practical measures include:

• Installing parental control software (such as Net Nanny, Kaspersky Safe Kids, or Google Family Link) on all shared devices and routers to block gambling-related content.
• Setting strong, unique passwords on your 89bk account and never writing them down where a minor could find them.
• Speaking openly with young people in your household about the risks of gambling and why it is restricted to adults aged 21 and above.

If you believe a minor has accessed a gambling platform — including 89bk — please report this to our support team immediately at [email protected]. We will investigate and act promptly.

7. Getting Help & Support

If you feel that gambling is no longer fun — if it is causing stress, affecting your relationships, or creating financial hardship — please do not wait. Reaching out early is always the right decision. The sooner you talk to someone, the easier it is to regain control.

89bk's dedicated support team is available 24 hours a day, 7 days a week to help you activate any responsible gaming tool, discuss your concerns in confidence, or guide you toward appropriate external resources. All communications with our responsible gaming team are treated with the strictest confidentiality.

You can also explore our FAQ page for answers to common questions about responsible gaming, account limits, and self-exclusion procedures. All responsible gaming requests submitted to 89bk are handled with complete discretion — your privacy is protected at every step.

8. Policy Updates

89bk reviews and updates this Responsible Gaming policy on a regular basis to reflect best practices in player protection and any changes to our available tools. When material changes are made, registered users will be notified via their registered email address. We encourage you to revisit this page periodically to stay informed. Your continued use of the Platform following any update constitutes acceptance of the revised policy.