Privacy Policy

1. Introduction

89bk ("we", "us", "our") is committed to protecting the privacy and personal data of every user who accesses our online casino and sports betting platform (the "Platform"). This Privacy Policy explains in clear, plain terms what personal information we collect from you, the purposes for which that information is used, how it is stored and protected, and the rights you have in relation to your data.

This Privacy Policy applies to all users of the 89bk Platform, including visitors who browse without registering, registered account holders, and players who place wagers. By continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your data as described herein.

2. Information We Collect

We collect information in three ways: directly from you when you register or use the Platform, automatically through your interactions with our services, and occasionally from third-party sources for verification purposes. The categories of personal data we collect include the following:

Identity & Contact Information

• Full legal name, date of birth, and nationality — used for KYC (Know Your Customer) verification.
• Email address and mobile phone number — used for account communication and authentication.
• Residential address — collected to confirm geographic eligibility and for regulatory compliance.
• Government-issued identification documents (e.g. national ID, passport) — required for identity verification and fraud prevention.

Financial Information

• Payment method details (e.g. mobile banking account references for bKash, Nagad, Rocket, Upay) — used solely to process deposits and withdrawals.
• Transaction history — records of all deposits, withdrawals, wagers placed, and bonuses claimed on the Platform.
• Account balance history — retained for auditing, dispute resolution, and regulatory reporting purposes.

Technical & Usage Data

• IP address, device type, browser type, and operating system — used for security monitoring and fraud detection.
• Session data and clickstream behaviour — anonymised analytics used to improve Platform usability and performance.
• Cookie identifiers and similar tracking technologies — see Section 6 for full details on how cookies are used.

3. How We Use Your Information

89bk processes your personal data only for clearly defined, lawful purposes. The table below summarises the primary purposes for which your data is used and the corresponding lawful basis for that processing:

4. Legal Basis for Processing

89bk processes your personal data on one or more of the following legal bases, depending on the specific activity involved:

• Contractual necessity: processing required to provide you with the services you have requested, such as account management, game access, and payment processing.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, KYC obligations, and age verification mandates.
• Legitimate interests: processing carried out for purposes such as fraud detection, security monitoring, Platform improvement, and the prevention of problem gambling.
• Consent: processing for optional activities such as sending you marketing communications or promotional offers. You may withdraw your consent at any time by contacting [email protected].

5. Data Sharing & Disclosure

89bk does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may, however, share your data in the limited circumstances described below:

• Payment processors: we share necessary financial information with our trusted payment partners (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard) to facilitate deposits and withdrawals. These partners are bound by their own data protection obligations.
• Identity verification services: we may share KYC-related data with specialist identity verification providers to confirm your identity and age in accordance with our legal obligations.
• Law enforcement and regulatory authorities: we may disclose your data to government bodies, law enforcement agencies, or regulatory authorities where we are legally required or compelled to do so by a valid legal process.
• Service providers: we may engage trusted third-party technology providers (e.g. cloud hosting, customer support software) who process data on our behalf under strict data processing agreements. These providers are prohibited from using your data for their own purposes.

6. Cookies & Tracking Technologies

89bk uses cookies and similar tracking technologies to improve your experience on the Platform, maintain session security, and gather anonymised analytics data. A cookie is a small text file stored on your device when you visit a website. We do not use cookies to identify you personally — cookies are used to recognise your browser and remember your preferences.

Types of Cookies We Use

• Essential cookies: these are strictly necessary for the Platform to function correctly. They enable core features such as secure login sessions, navigation, and payment processing. Essential cookies cannot be disabled.
• Analytics cookies: these collect anonymised information about how visitors use the Platform (e.g. which pages are visited most frequently, how long sessions last). This data helps us improve the Platform experience for all users.
• Preference cookies: these remember your settings and preferences (e.g. language selection, display preferences) so you do not need to re-enter them each time you visit.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on how to manage cookies, refer to your browser's help documentation.

7. Data Retention

89bk retains your personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal and regulatory obligations. The specific retention periods depend on the type of data and the reason for its collection:

Account and transactional data is generally retained for a minimum of five years following account closure, in line with standard anti-money laundering record-keeping requirements. Identity documents submitted for KYC verification are retained for the same minimum period. Anonymised analytics data may be retained indefinitely as it cannot be used to identify any individual. If you request deletion of your account, we will anonymise or delete your personal data within a reasonable period, except where retention is required by law. To request data deletion, please contact [email protected].

8. Data Security

89bk takes the security of your personal data seriously. We have implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. Our security practices include:

• SSL/TLS encryption on all data transmissions between your device and our servers, ensuring that your personal and financial data cannot be intercepted in transit.
• Access controls: only authorised 89bk personnel with a legitimate operational need are permitted to access personal data, and all access is logged and audited.
• Secure data storage: personal data is stored on secured servers with restricted physical and network access, protected by firewalls and intrusion detection systems.
• Regular security assessments: we conduct periodic internal reviews of our data handling practices and security infrastructure to identify and remediate vulnerabilities.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 89bk will notify affected users without undue delay and take all appropriate steps to contain and remediate the breach.

9. Your Data Rights

As a user of the 89bk Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered account details and a description of your request:

• Right of access: you have the right to request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: in certain circumstances, you have the right to request that we limit how we use your personal data while a dispute or investigation is pending.
• Right to data portability: you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transferred to another controller where technically feasible.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We will respond to all data rights requests within 30 calendar days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for the delay.

10. Third-Party Payment Providers

When you make a deposit or withdrawal on the 89bk Platform using a third-party payment method such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment transaction is processed directly by that payment provider. The information you share with that provider during the transaction is governed by their own privacy policy and terms of service, not by this 89bk Privacy Policy.

89bk is not responsible for the data handling practices of any third-party payment provider. We encourage you to review the privacy policies of your chosen payment method before initiating any transaction. We only receive transaction confirmation data (such as transaction ID and amount) from payment providers — we do not receive or store your full payment credentials.

11. Children's Privacy

The 89bk Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by an individual under 21, we will delete that data immediately and close the associated account without notice. If you are a parent or guardian and believe that a minor has registered on the Platform, please contact us immediately at [email protected] so that we can take appropriate action.

12. Changes to This Privacy Policy

89bk reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via their registered email address.

Your continued use of the Platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. We recommend bookmarking this page and reviewing it each time you visit the Platform to stay informed of any changes.

13. Contact & Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 89bk handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email (plain text, not a link): [email protected]. We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).